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FAQ
Frequently Asked Questions

Shopping FAQ's
Which payment methods do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long will it take?
Can I return a damaged, defective, or unwanted item?
>What happens if the item I ordered is not available?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
What if I want to pickup my items?

How are shipping charges calculated?

Which payment methods do you accept?  
We are pleased to accept bank checks, money orders, Visa and MasterCard payments. If you are not picking up items at a show or in VA, please call us or
email us for final shipping charges.

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Can I cancel my order?  
Yes, you may if the item has not been shipped.

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I canceled my order but I haven't received a credit yet. How long do credits take?  
We submit all requests for credits within 48 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

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May I return a damaged, defective, or unwanted item?  
If you are not satisfied with your purchase, please contact us within 15 days of receiving the order for a replacement or refund. Items returned to us in original condition are eligible for full credit (less shipping charges). Shipping costs will only be refunded for defective merchandise.
Merchandise returned to us in used condition or without prior authorization will be refused, and shipped back to you at your expense. Please include a copy of your receipt and return your merchandise in the original box. Take care to include all hardware and any instructions. The value of any missing parts will be deducted from your credit.

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What happens if the item I ordered is not available?  
Most of our items are in stock and will ship to you within a few days. Occasionally an order may be delayed due to materials availability or other circumstances. If there is a change in availability or delay in filling your order, we will notify you via phone or email. You will have the option of waiting for the item or canceling at that time.

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How long will it take to receive my order?  
Orders shipped via UPS ground typically arrive in 5-10 days. A-frames and contact trainers are shipped via common freight carrier and may take longer.

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Can I have an order shipped to my P.O. Box?  
No. Most of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

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What if I want to pickup my items?  
Orders can be picked up at our VA shop or at shows where we are vending. Please
contact us for pickup times or a list of New England shows we plan to attend.

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How are shipping charges calculated?  
Shipping charges vary according to product weight and destination. Most products are shipped via UPS Ground (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates.

If you have additional questions, need more information, or would like to place a large or custom order, please e-mail us at: agilityequipment@yahoo.com

and are accepted for your convenience!
Custom orders are always welcome!

agilityequipment@yahoo.com

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A tribute and thank-you to Veterans of WWII and Veterans of the Korean War

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